Tracking orders on a Shopify store is an essential part of running an online business because it helps you and your customers stay updated on shipping progress, delivery status, and fulfillment details. A good order tracking system also reduces customer complaints and improves trust in your store.
Shopify makes order tracking simple and automated through its built-in dashboard and shipping integrations.
This guide explains how to track orders step by step.
What Does Order Tracking Mean in Shopify?
Order tracking is the process of monitoring a customer’s purchase from the moment it is placed until it is delivered.
In Shopify, order tracking includes:
- Order confirmation
- Payment status
- Fulfillment status
- Shipping carrier updates
- Delivery confirmation
When a product is shipped, a tracking number is generated and shared with the customer.
Method 1: Track Orders from Shopify Admin Dashboard (Store Owner)
This is the main method for store owners.
Step 1: Log in to Shopify Admin
- Go to your Shopify dashboard
- Enter your login details
Step 2: Open Orders Section
- Click Orders from the left menu
- You will see a list of all customer orders
Step 3: Select an Order
- Click on the order you want to track
- Open the order details page
Step 4: View Fulfillment and Tracking Info
Inside the order page, check:
- Fulfillment status (Unfulfilled, In Progress, Fulfilled)
- Tracking number
- Shipping carrier (e.g., DHL, FedEx, USPS, local courier)
- Delivery status updates
If tracking is available, Shopify will display a “Track shipment” link.
Method 2: Track Orders Using Shipping Carrier Websites
If Shopify does not show detailed tracking, you can use the courier directly.
Steps:
- Copy the tracking number
- Visit the courier’s website (e.g., DHL, FedEx)
- Paste tracking number in search box
- View delivery status
This gives real-time updates directly from the shipping company.
Method 3: Customer Order Tracking Page
Customers can track their own orders without contacting support.
How it works:
- Customer receives email confirmation
- Email includes tracking link
- Customer clicks link to view order status
Shopify automatically sends:
- Order confirmation email
- Shipping notification email
- Delivery updates (if enabled)
Method 4: Use Shopify Shipping Apps for Advanced Tracking
For better tracking experience, you can install apps from the Shopify App Store.
Popular tracking apps include:
- AfterShip
- Tracktor Order Tracking
- Parcel Panel
Benefits:
- Real-time tracking updates
- Branded tracking page
- Automated notifications
- Multi-carrier support
These tools improve customer experience and reduce support requests.
Method 5: Track Orders via Mobile Shopify App
You can also track orders using your phone.
Steps:
- Open Shopify mobile app
- Tap Orders
- Select an order
- View tracking details
This is useful for store owners managing business on the go.
Understanding Order Status in Shopify
1. Unfulfilled
- Order received but not shipped yet
2. Fulfilled
- Order has been shipped
3. Partially Fulfilled
- Some items shipped, others pending
4. Delivered
- Package successfully delivered
Common Problems with Order Tracking
❌ No Tracking Number Available
- Shipping label not created yet
- Carrier has not updated system
❌ Tracking Not Updating
- Courier delays in updating system
- Package still in transit
❌ Customer Cannot Track Order
- Incorrect email entered
- Tracking link not sent properly
Tips for Better Order Tracking Management
- Always add tracking numbers after shipping
- Use reliable courier services
- Enable automatic email notifications
- Use branded tracking pages for professionalism
- Update customers proactively
Benefits of Order Tracking in Shopify
- Improves customer trust
- Reduces support inquiries
- Enhances shopping experience
- Helps manage logistics efficiently
- Increases customer satisfaction
Advanced Tip: Improve Customer Experience with Tracking
To make tracking more professional:
- Create a branded tracking page
- Send SMS updates for shipments
- Offer estimated delivery times
- Provide live chat support for delays
This makes your store feel more reliable and professional.
Frequently Asked Questions
Can customers track orders without Shopify account?
Yes, they can use tracking links sent via email.
Does Shopify provide automatic tracking?
Yes, if tracking numbers are added by the store owner.
Can I track multiple orders at once?
Yes, through the Orders dashboard.
Do I need an app for tracking?
Not necessarily, but apps improve the experience.
Summary
To track orders on Shopify:
- Go to Orders in admin dashboard
- Open specific order details
- View tracking number and carrier updates
- Use courier website for detailed tracking
- Enable customer email tracking notifications
Conclusion
Tracking orders on Shopify is simple but essential for running a successful eCommerce business. It helps both store owners and customers stay informed about delivery progress and improves overall trust in your brand.
With built-in Shopify tools and optional tracking apps, you can easily manage shipments, reduce support issues, and provide a smooth post-purchase experience that keeps customers coming back.
